Texas Shirt Company

1. Our goal is to have a satisifed customer in each transaction. We realize that sometimes Merchandise isn't what you wanted, or there is a problem with the merchandise. We have established this policy to explain how and when we will accept a return of merchandise from customers.
2. We handle returns of Blank (unprinted and preprinted) goods differently from Custom Printed (with your logo or design) goods.
3. For blank goods our return policy is very simple. We want your 100% satisfaction. We realize from time to time a defective item may be shipped. We will gladly arrange to replace defective items. In order to accomodate returns and exchanges items *must* be received within 30 days of shipment in resaleable condition.
   1. Please use the return label included with your order. This is coded and contains your order number for convenience.
   2. Please include a brief note explaining what you would like us to do. This helps us to help you.
   3. If the defect is our fault (rip, tear, different color from order confirmation) we will arrange the return shipping and pay for it. Please note you must allow us to schedule the shipping and you must take the package to an authorized shipping or drop off center. We will not reimburse shipping expenses that you incur without our written authorization.
   4. If the return is because you are not happy with the item, you are responsible for only the cost of shipping.
   5. Blank goods must be returned within a reasonable time period. We define a reasonable time period as 30 days from the date of shipment. Non-Defective Blank merchandise that is not returned to us within 30 days from the date of shipment will not be eligible for return.
4. For printed goods things are a bit different. We work very hard with you to make sure your order is printed correctly. Occassionally we do make mistakes. In those instances we will work to make things right by replacing the merchandise or issuing a refund or credit. You must contact us in writing. For everyone's benefit we will not consider phone conversations binding.
   1. You must obtain a Return Authorization by writing to us at CSR@txshirts.com. Returns that do not have a Return Authorization may be refused or a research fee not to exceed $25 charged.
   2. In the event that we find the merchandise to be defective we will repair, replace the merchandise, or at our option issue a choice of store credit or a refund. As a general rule we typically handle returns as follows:
      • We typically issue a credit or refund when the quantity is less then 12 pieces..
      • We typically will repair or replace the item under all other circumstances.
      • We have a right to possession of defective merchandise. It will be our sole decision to repair, replace, or refund. You are responsible for shipping the product to us, and we will pay the shipping back to you by UPS Ground or similar service of our choice. Merchandise not received in a timely manner (see Item 6 and 7) is not eligible for return.
   3. In all cases you agree to abide by our terms and conditions, guarantee, and shipping policy.
   4. We will work with you in a reasonable time period to repair or replace the merchandise. Please understand that an important part of our process is to analyze defective prints and determine the cause so that we can eliminate it. This may take as long as 3 to 5 weeks in some cases.
   5. The cost and value for merchandise shall be determined soley by the invoice. Any refunds will be issued in a manner consistent with the way in which you were billed. i.e. if You pay by credit card, a refund will be issued to that card.
   6. Returns must be received at our location by an insured, registered carrier (such as UPS, Fedex, US Postal Service) within 30 days of the date that we originally shipped the order or within 14 days of the date that we issued the Return Authorization. Returns not received within this time period will be subject to an administrative research fee of 25% of the order total, or $35 whichever is greater not to exceed the order total.
   7. Printed Merchandise not received within 45 days of the original shipment date will not be eligible for return under any circumstance and specifically including defective or misprinted goods. The timeliness of the return process is very important. Our goal is to quickly resolve issues and the cost of providing a remedy escalates significantly with time.
5. Return privelages are a courtesy that we extend to customers. If, in our opinion, you become unprofessional, argumentative, insulting, threatening, or otherwise unpleasant we may, without consequence, terminate our relationship with you. This means that if you threaten an employee, argue to no end over the policies, insult or demean our staff, we may terminate our relationship with you. In the event that it becomes necessary to take this action our returns policy will be truncated to "all sales final." It is not our desire to terminate the relationship with any customer. However, our employees deserve to work in a professional and positive environment. Thank you for your cooperation.

Authorized Return Location

Texas Shirt Company
ATTN: Returns - RA (your RA here)
1333 Laird St.
Houston, TX 77008

Items not returned to this address cannot be accepted, regardless of the original shipping location.